FAQs

You don’t need to do anything to continue to enjoy using your local leisure centre, or other leisure centres we will be operating in the borough, if you have a borough wide membership! There will be no changes to your on-going membership. Any membership including any lessons or courses memberships you have with GLL will be automatically transferred to the council so you can continue to use the facilities as usual.

If you have a nationwide membership with GLL, you can choose to transfer to an ‘All Centres’ membership at an Active Lambeth facility, which will enable you to continue using all the Active Lambeth leisure centres in the borough.

If you wish to continue using GLL leisure centres outside of Lambeth, you will need to contact GLL directly as we can only offer membership to Lambeth centres.

To see the membership options and prices, please visit the membership section of our website.

No! The swim school will operate as usual with classes at the same time and in most instances using the same swim teachers. There will be minor changes to the syllabus and the programme will include the award of certificates and badges as before to mark progress through the stages.

Yes! Current concessions such as the 15% discount on all gym and swim classes for those aged over 66 will continue to apply.

We will devise and create new low-cost opportunities such as “give it a go” tailored activity programmes.  If you are aged over 66 you can also apply for a concessionary Active Pay and Play membership card.

Yes! Current concessions will continue to apply, and we are introducing new Active Health concessions such as discounted gym membership and swimming for overweight/obese children, organising community multi-sports and games sessions for children with disabilities, and weekly activities for adults with disabilities (seen and unseen). This will be an important part of our new offer, helping to make positive changes and give inspiration.

Active Lambeth offers a pay as you play card called the Active Pay and Play Leisure Card, which provides the same discounts and benefits as the current GLL Pay and Play membership card and is available to those aged 5 to 21 (24 if in higher education) or are looked after by us or leaving our care. It’s a great scheme so don’t miss out!

This is in addition to our current discounted prepaid membership with offer inclusive access to the swimming, fitness classes and the gym.

Yes, we’d recommend getting a Lambeth Active Pay and Play concessionary membership. Active Lambeth Pay and Play Adult membership gives up to 45% discount off standard leisure centre prices, plus 7-day advance for online and phone bookings.

On 1st April 2023 you will still be able to use your Better card. Throughout the month of  April when you enter the centres you will be directed to collect your new card.

You will also be able to access your membership card via the Active Lambeth App.

Yes! All businesses based in Lambeth can get 10% discount on standard membership prices for their staff if they sign up to be one of our corporate partners. You can find out more about Corporate Membership on our membership page.

We have a range of special offers tailored for our corporate partners, including discounts on annual memberships, free ‘Get Active’ taster days for groups of up to 10 employees, and meeting room hire – making us an ideal place for your next team away day.

Sign up by 30th April 2023 and get 12 months for the price of 10 plus a VIP goody bag for each member.

Or if you prefer monthly membership, we will provide you with 20% off our headline price.

If you’d like to become a corporate partner or to find out more, please contact us and a member of our Customer Service team will help get you started.

Our team is also happy to visit your business for a detailed discussion regarding these offers.

The Leisure Centre is undergoing refurbishment and maintenance. We extend our apologies for the closure and expect the refurbishments to be completed by July 2023.

Yes. Customers are asked to contact staff at the West Norwood Leisure Centre if they require access to alternative provisions or appropriate adjustments made to membership. Where possible we have planned for swimming lessons to be held at alternative locations until the pool at West Norwood is reopened.

Our closest pool during this temporary closure will be Streatham Ice and Leisure Centre or Brixton Recreation Centre. There are also pool facilities at Clapham Leisure Centre.

Yes, we welcome any future bookings at our leisure centres beyond 1st April 2023. If you need to make a booking before 1st April 2023 for sessions after 1st April 2023, you can make those bookings as usual, and these will be transferred.

Yes! We will be using the same class timetables from 1 April. We will be adding new classes, and we will give you plenty of notice of any timetable changes.

Yes! We will be introducing exciting new classes over the summer. We will start off with the same timetable as we transition and progress the service and will roll out new classes when this has been embedded. We welcome any suggestions as to what classes you’d be interested in.

The same facilities will exist as now, plus some exciting new facilities which are being built at the moment such as a new play area and café available for children and adults.

Yes! We are introducing new Active Health concessions such as weekly activities for adults with disabilities (seen and unseen). This will be an important part of our new offer, helping to make positive changes and give inspiration.

Yes! All are welcome. We will have tailored activity programmes for all ages and fitness levels.

Your GP or health centre should advise you on that, as there are so many different medical conditions. It is generally recognised that tailored sessions will make positive changes to physical and mental wellbeing.

As part of our Active Health concessions, programmes are being developed tailored to funding/budget options for those with short term and long-term conditions. We’ll announce and publicise these on this site when they have been designed.

No. If you have a nationwide membership with GLL, you can choose to transfer to an ‘All Centres’ membership in Lambeth, which will enable you to continue using all the Active Lambeth leisure centres in the borough.

Yes. You can apply for a single centre membership, or borough wide membership

Pay and Play options will still be available. Active Lambeth offers a pay as you play card called the Active Pay and Play Leisure Card, which provides the same discounts and benefits as the current GLL Pay and Play membership card.

In most case yes. We will operate with classes at the same time and in most instances using the same teachers.

We provide courses including swimming and gymnastics, ice skating lessons and holiday play schemes. We also have a range of excellent indoor and outdoor sports facilities to help keep your pupils fit and active, including football pitches, cricket nets, basketball courts and more.

If you wish to make a regular booking, you can contact our Customer Service team to set up a block-booking for your school.

We also have great venue spaces for hire if you want to practise for a school play or host a team meeting off site.

To find out more, please contact our Customer Service team at ActiveLambeth@lambeth.gov.uk or call 020 7926 0222 and we will ensure that enquiries are responded to in no more than 2 working days.

Please contact our Customer Service team by email at ActiveLambeth@lambeth.gov.uk  or call on 020 7926 0222. Alternatively complete our online contact form.